• Steps + milestones: Project strategies •
Based on the results of a systematic needs assessment and a review
of effective interventions, provided by the Swiss Foundation for
Migration, University of Neuchâtel, Switzerland, and supported
by an “overall project” that assured the implementation
of the issue into management and quality management structures
and monitored the development process, the partners implemented
solutions in the following intervention areas:
- Improving interpreting services
- Migrant-friendly information and training for mother –and
- Staff training towards cultural competence.
So a major strategy to test the feasibility of becoming a migrant-friendly
and culturally competent organisation was the implementation and
evaluation of evidence- and experience-based interventions in
these three specific areas. The implementation was supported by
expertise (tools, consultation) and the resources of mutual consultation
in the European benchmarking process.
Experiences and results were presented at the Final Conference
“Hospitals in a Culturally Diverse Europe” in Amsterdam,
Dec 9-11, 2004. Intermediate results were disseminated at several
European conferences for hospitals, public health, health promotion
and the health sciences.
European Recommendations for migrant-friendly health policy on
the hospital level as well as for other stakeholders were launched
as the “Amsterdam Declaration Towards Migrant-Friendly Hospitals
in an Ethno-culturally Diverse Europe”. To assure sustainability
of the MFH movement after the end of the project, a Task Force
on Migrant-Friendly Hospitals has been established in the framework
of the WHO Network on Health Promoting Hospitals.
and Milestones: Timeline •