Thursday, December 9, 2004

Welcome Reception at the Academic Medical Center (AMC), Amsterdam
The welcome reception was organised by the local host at the Amsterdam Medical Center (AMC) and took place in the hospital. The programme started at 17:00 on Thursday afternoon, December 9, 2004 and many attractions followed. First, various presenters spoke about ethnic diversity and its impacts on health from a local perspective. Afterwards, a choir performance was given, along with food and drinks. This multi-sense, multi-cultural experience with music and food from all around the world was a perfect warm-up for a good conference experience.

Formal Opening
   • Wilfried Kamphausen (European Commission, DG Health and Consumer Protection)
   • Rosa van der Wieken-de Leeuw (Local government of Amsterdam)
   • L.J. Krol (Representative of Amsterdam Medical Center - AMC)
   • Eelke van der Veen (Agis Zorgverzekeringen Group, The Netherlands)
   • Juergen M. Pelikan (Ludwig Boltzmann Institute for the Sociology of Health and Medicine, Vienna)

Plenary 1: Launching the Amsterdam Declaration: Towards migrant-friendly hospitals in an ethno-culturally diverse Europe
   • Panel and Plenary discussion
   • Juergen Pelikan (Ludwig Boltzmann Institute for the Sociology of Health and Medicine, LBISHM, Vienna): Introduction
   • Perspectives from health professionals / hospital staff (4 representatives from partner hospitals in the migrant-friendly hospital project - MFH)
   • Perspectives from: European Commission, DG Health and Consumer Protection, WHO - Health Promoting Hospitals (HPH) network: Task Force on MFH, International Organisation of Migration (IOM), International Labour Organisation (ILO), International Alliance of Patient Organisations (IAPO), Standing Committee of the Hospitals of the European Union (HOPE), International Union of Health Promotion and Education - European Region (IUHPE), United for Intercultural Action, Migrants Rights International, Pacemaker.
   • Chair: Hans Saan (Amsterdam)

Plenary 2: Migration and health: challenges for health care and health promotion
   • Ilona Kickbusch (Bern): Health systems – a new focus in global health
   • Chair: Istvan Szilard (Budapest, IOM)

Facilitated poster session: Experiences and results from the MFH project
   • Chair: Alexander Bischoff (Basel)

Paper session 1: Improving interpreting in clinical communication: Experiences and results from the MFH project
   • Chair: Sonja Novak-Zezula (Vienna)
Paper session 2: Migrant-friendly information and training in mother and child care: Experiences and results from the MFH project
   • Chair: Ursula Trummer (Vienna)
Paper session 3: Experiences and results of initiatives, model projects and scientific research Session A
   • Chair: Marc Bruijnzeels (Rotterdam)
Round Table 1: Working with migrants/ethnic minorities in hospitals – Facilitated exchange of experiences and solutions between health practicioners/ professionals
   • Chair: Hanneke Hartog (Amsterdam)

Plenary 3: Culturally adequate health services – a quality strategy for European hospitals
   • Sandro Cattacin (Neuchatel): Introduction and overview: Health care for migrants and ethnic minorities
   • Peter Koehn (Missoula): “Enhancing Migrant Competence in Transnational Health-care Encounters”
   • Johan Mackenbach (Rotterdam): Health in colour – new insights from the Culture and Health Research Programme
   • Chair: Sandro Cattacin (Neuchatel)
   • Discussion

Registration

Paper session 4: Staff training towards cultural competence: Experiences and results from the MFH project
   • Chairs: Karl Krajic (Vienna), Robert Like (New Brunswick)
Workshop 1: Interpreter services
   • Chairs: Lourdes Sanchez (Boston); Antonio Chiarenza (Reggio Emilia)
Round table 2: Experiences in health care/hospitals as patients/relatives/staff with a migrant and/or ethnic minority background
   • Chair: Karima Belhaj (Amsterdam)
Paper session 5: Experiences and results of initiatives, model projects and scientific research Session B
   • Chair: Sjaak Molenaar (Amsterdam)

Workshop 2: How to develop a migrant-friendly/culturally competent hospital
   • Chair: Juergen Pelikan (Vienna)
Workshop 3: Implementation of cultural competence training
   • Chairs: Robert Like (New Brunswick), Hanneke Hartog-Dammer (Amsterdam), Dilshad Khan (Bradford)
Paper session 6: Experiences and results of initiatives, model projects and scientific research Session C
   • Chair: Caroline Hall (Brighton)